AI & ML

AI Customer Service Platform

Multi-tenant LLM chatbot driving 38% revenue uplift for client through intelligent automation.

72%

Ticket Reduction

38%

Revenue Uplift

< 2s

Response Time

The Challenge

A rapidly growing SaaS firm was overwhelmed by support tickets, leading to high churn and employee burnout. They needed a solution that could handle 70% of routine queries with human-like precision.

The Solution

We engineered a multi-tenant LLM-powered chatbot using OpenAI's GPT-4o and a custom RAG (Retrieval-Augmented Generation) pipeline indexed with the client's internal knowledge base.

Tech Stack

OpenAINext.jsRedis

Key Features

Custom RAG Pipeline
Human-Handoff Protocol
Sentiment Analysis

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