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Software
MedTech Patient Portal
HIPAA-compliant patient management system for a major healthcare provider — secure, fast, and accessible.
72%
Ticket Reduction
38%
Revenue Uplift
< 2s
Response Time
The Challenge
A rapidly growing SaaS firm was overwhelmed by support tickets, leading to high churn and employee burnout. They needed a solution that could handle 70% of routine queries with human-like precision.
The Solution
We engineered a multi-tenant LLM-powered chatbot using OpenAI's GPT-4o and a custom RAG (Retrieval-Augmented Generation) pipeline indexed with the client's internal knowledge base.
Tech Stack
ReactFastAPIAWS
Key Features
- Custom RAG Pipeline
- Human-Handoff Protocol
- Sentiment Analysis
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